powered by plume ai

Start With a Hunch. End With a Cohort. 
 Data Science at Your Fingertips.



Someone on your team has a hunch. There’s no query to write, no data team to engage, and no obvious place to start looking. Ask a question in plain language and Plume Console investigates your own telemetry, finds patterns in the data and hands back something you can act on. That’s what data science at your teams’ fingertips means: open-ended reasoning, grounded in your network data rather than someone else’s benchmark.

“With Plume Console, we can deliver a better subscriber experience and better business outcomes at the same time."

José Pedro Teixeira
Director of Product Management
REAL-world RESULTS

What’s Possible With Plume Console

Plume Console helps operators explain nuanced changes, discover hidden opportunities, diagnose complex WiFi and Security service issues, and remedy root causes. Teams can use those findings to reduce avoidable support costs and recommend services that address a household’s specific needs.
Secure the BaseReduce CostsIncrease Revenue
collaborate with ease

One Interface For All Operator Teams.

Every team works from the same data fabric, so the answer Operations sees is the answer Marketing is acting on. Plume WiFi, Plume Security and Plume Care all feed in, while Plume Console turns telemetry into data science each team can use without delay.
Developer
Structured data, APIs and webhooks against the same fabric. No tickets, no waiting, no CSV exchange.
Marketing
Find the cohort in your own telemetry, not a billing extract. Live behavior, profiled in minutes, ready to act on.
Governance
You grant the scope, you can withdraw it, and every action is attributable and reversible.
Operations
One home reveals the fault. Every home carrying it gets the fix, before the calls arrive.
Care
Root cause arrives before the subscriber does. Plume Care resolves what it can, your agents answer the rest already knowing why they reached out.
INTELLIGENCE

Eliminate the Visibility Gap.

You have instrumented your network to the gateway and have more data than ever. The experience is decided past that line, where every device, application and room competes for the same secure WiFi connection. Plume Console helps your teams examine individual subscriber QoO alongside global level network health benchmarks in real-time.
300+ data points per location 
in real-time
Commercial Insights for product and marketing teams
Predefined dashboards and agents simplify access to intelligence across teams
ACTION

Supercharge Your Own Experts.

Every inspection within the Plume Console is powered by Plume AI and leads to a result, root cause analysis, or recommendation for next best action. Even when searching for a needle in a haystack.
One detection, network-wide fix
Role-based agent definition
Create agents via plain language, templates, or SQL
READ THE ARTICLE
PERFORMANCE

Own the Experience.

Full WiFi topology, security alerts, device intelligence, household health, per-SSID controls and an on-demand gateway speed test. You don't just assess the experience, you own it.
Visibility and control of every level of subscriber experience
Manage your agentic workforce from a single screen
Plume AI provides teams with next-best-action recommendations - Care, Operations, Commercial
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Open by Design

Future Proof Your Tech Stack With the Plume Platform.

Plume Console manages access to the Plume Platform. Your teams, the agentic workforce and other platforms. Open to all. APIs, webhooks and MCP into ServiceNow, Salesforce Slack and other platforms in your tech stack.
GOVERNANCE

Autonomy That Stays Accountable.

You stay in control of every agentic workflow, you grant the scope and it expands with evidence of customer outcomes. Everything is attributable.
TRUST CENTER
Agents act only when permissible
Out of scope items route to your teams with root cause analysis
Know what happened, which agent, on what evidence

“Plume Console puts AI to work for our teams”

"We are excited about Plume Console. It is a significant step forward in how we deliver and care for the connected home. Plume listened to what service providers like NOS need and built a product for how ISPs will operate in the AI era. It gives our teams actionable intelligence across Wi-Fi, security and care. Plume Console puts AI to work for our teams, turning insights into action and resolving issues before they lead to a truck roll or subscriber churn. With Plume Console, we can deliver a better subscriber experience and better business outcomes at the same time."
José Pedro Teixeira
Direct of Product Management
customer KPIS

Why Choose Plume?

Plume’s solutions help ISPs reduce churn and increase ARPU.*
-31%
Fewer Service Calls
-20%
Fewer Truck Rolls
16+
NPS Points
-29%
Lower Churn
*Data based on actual Plume customer metrics.

See More. Solve More. Own the Experience.

Plume Console brings the intelligence of Plume's AI-native platform directly to your teams for measurable impact.
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FAQ

What Operators Ask Before

They Switch to Plume

Straight answers on the capabilities, AI agents and platform.
Capability
AI Agents
Platform
What is Plume Console?

Plume Console is the operator interface to the Plume platform. It gives an ISP's network, care, marketing, governance and developer teams one place to see every home in their footprint, act on one location or an entire cohort, and verify the result. It supercharges ISP teams with an agent workforce they build, deploy, and govern.  It's helpful in driving down costs to serve broadband surbscribers, optimizing QoO to reduce, and identifying opportuinties for growth.

Who in an ISP uses Plume Console?

Any number of teams but we envision 5 specific teams, at a minimum, working from one source of truth. Network operations manages the securely connected LAN across their deployed footprint. Care sees root cause to issues before the first question. Marketing sees commercial signals no billing system can produce. Governance sets and withdraws AI agent scopes. Developers reach platform data through open APIs and extend the platform to CRM, BSS/OSS, Care, STK, and other platforms.

What can our teams actually do in Console?

See every node, device and session, filtered by cohort, hardware revision or region. Manage WiFi and LAN security. Act on one home or an entire cohort through steering, mesh control, SSID and access management, firmware and reboot. Then prove it worked, with before and after telemetry graded against what the household actually experienced.

Does Plume Console connect to the systems we already run?

Yes. Triggered actions include email, device reboot and webhooks into ServiceNow, Salesforce, Slack and Plume Care.

What does it mean that every workflow is an agent?

Each workflow runs with the same four parts: instruction, guardrail, execution and validation, and every run is auditable from end to end. It is not a report on a timer. Your teams set the intent and the platform executes it continuously across the whole footprint. Every workflow - from monitor to action - can be deployed as an agent at global scale with a click of a button.

Do our teams need engineers to build workflows?

No. Start from a template, describe the condition in plain English, or write SQL against documented schema that taps into the Plume platforms structured data fabric. Issue monitors covering connectivity, reboots, device health, optimisation failures and network integrity are ready to run on day one, and every threshold is yours to set.

Is the AI actually doing anything, or is it a feature label?

Machine learning has run Plume's WiFi optimisation loop at full installed-base scale for years. Inside Plume Console, every workflow executes as an AI agent with guardrails and an audit trail. AI assistance helps write and modify queries. It does not decide what happens to your network. Actions initiated by agents are designated by system administrators or personnel entiteld throug Role Based Access Control (RBAC) settings.

What does Plume AI do that Plume Console does not?

Plume AI is the where intelligence and action come together across the whole platform, including the models and the harness that keeps them inside defined boundaries. Plume Console is where an operator’s teams put Plume AI to work: analysis of an anomaly becomes an agent that monitors and alerts from then on. The reasoning happens in the platform. The management happens in Plume Console.

Is Plume Console a separate product, or part of the platform?

Plume Console is part of the Plume platform, not a separate product alongside it. The platform has two interfaces: the Plume App, which your subscribers use in your brand, and Plume Console, which your teams work in. Both read from and write to the same data fabric, so what a household experiences and what your teams see are never two different stories.

Do we need the full Plume platform to use Console?

Plume Console works at every level of platform deployment, and what it can show and do scales with what the gateway supports. Device and application intelligence and Quality of Outcome benefits from an agent at the edge. The interface is the same throughout; the depth of what sits behind it grows as the deployment does.

How does Console relate to Plume WiFi, Security and Care?

Those services generate the intelligence. Plume WiFi tunes the home continuously, Plume Security isolates threats on every device, and Plume Care resolves issues before they become calls. Plume Console is where your teams see what those services did, act where a decision is needed, and prove the outcome. The services do the work, Plume Console is where you run them.

Have more questions?
Contact the Plume team  
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